WHAT IT DOES
A purpose-built control room for non-emergency patient transport providers. Bookings, journeys, fleet, crew, KPIs and contract reporting live in one place — with the validation, audit and revenue protection that NHS-style contracts demand.
INSIDE THE MODULE
Everything PTS ships with.
- Bookings, standing orders and contracts
- Journey legs, mileage and timing capture
- Vehicle and crew rostering
- Vehicle checks and defect reporting
- PTS-specific KPIs (pick-up, drop-off, DNA)
- Eligibility and patient profile management
- Address verification and what3words
- Carbon journey accounting (DEFRA)
- Contract billing and revenue leakage capture
- Client portal for referrers and commissioners
AUTOMATIONS
The work that runs itself.
AI run suggestion
Suggests optimal crew, vehicle and route per booking.
DNA risk scoring
Flags high-risk Did-Not-Attend bookings before despatch.
Auto KPI exclusions
Removes valid exceptions from contract penalty maths.
Revenue leakage capture
Catches missed mileage, waits and aborted journeys.
Carbon roll-up
DEFRA-aligned emissions per contract, automatic.
OPERATIONAL REDUCTION
The numbers operators report back.
-0%
controller time per booking
+12%
fleet utilisation
-0%
avoidable DNAs
£££
revenue recovered via leakage capture
BEST FOR
PTS, ambulance support and renal/oncology transport providers running NHS or framework contracts.
CONNECTED MODULES